1. Fitment of wording (Fonts) and Design Changes
1.1 We reserve the right to alter art work of wording provided to fit the design template. The Character limit we provide is simply a guide and in some circumstances we may need to alter this with no notice given.
1.2 Fonts are set within each design and due to each font being unique in their design we can’t control characters and their look. None of our fonts carry a guarantee for look and type face of characters.
1.3 You as a customer are always welcome to a proof of any product prior to making, upon request, this is to ensure fonts and fitment of lettering is to your liking. We can’t be held responsible, for fonts or the lettering used within a font.
2. Voucher Codes
2.1 We do offer certain codes for discounts on our website however if we feel there has been an error with any code or a misuse of multiple codes we do reserve the right to cancel any order that has any codes applied to it. There will be no notice of this cancellation.
3. Changes To Custom Wording
3.1 We are happy to make any changes to any custom wording. Please ensure we are notified within 24 hours to our email address firstname.lastname@example.org with the change and also the order number.
We will reply to your email confirming this change. Please note if no reply is received confirming this change from us then no change will be made.
3.2 We will not accept any responsibility for errors once an order is placed as the customer is responsible for this.
4. Functionality & Use
4.1 All our product have their relevant use, however some are limited. This relates to our toy range. The main use of our toys is for play and no other purpose. As they are mass produced they are limited to their functionality and this is revilement to the end user. For example a doctors set will in no way help with first aid and any musical instrument will not be tuned and fit for playing a set note. As with all products the area are designed to function this is limited to the product in question. If you need any help with this please do contact us.
5. Wood Products & Wood Grain
5.1 When purchasing a wooden product there will BE natural imperfections within the product and we have little to no control over this. Grain changes and looks of the timber are considered as an aesthetic appeal to the natural look. We simply can’t exchange or refund any wooden product that you might feel the wood grain differs as this itself could be pleasing for someone as personal opinion will differ from person to person.
5.2 Any product image on our website does represent an actual product but the wood grain within the product does vary and will of course be different. Consider this as the products unique fingerprint and no one will ever be the same.
5.3 As all wooden products are NATURAL and this natural beauty will always show within the product. If you require any further information please contact us to discuss this matter.
5.4 WOOD CARE: As with all natural wooden products we can’t be held liable to any form of cracking and splitting of wood. Due to all timbers being used are either green wood or kiln dried splitting can occur due to environmental factors. All wood will age over time and splitting and cracking can occur. We will not be held liable for this.
5.5 SERVING BOARDS should be gently cleaned with a mild solution of soap and warm water and then dried. Do not place a serving board into a dishwasher. If the board becomes a little dry, we recommend using a food safe oil ( FEAST WATSON – Orange Oil, available from Bunnings) or a small amount of cooking oil be rubbed on the board. Do not use Olive Oil as this will taint the wood.
6. Glass Engraving
6.1 Due to the transparency of all glass the engraving will be present but will show up more when the product is filled. This is typically industry standard
7. Product Size, Weight & Dimensions
7.1 Please note all product sizes are correct at time of listing and sizes can vary due to manufacturing changes. All sizes and weights are estimates and can change with no notice given. For accurate sizes please contact us for full product updates.
8. Damaged or Faulty Goods
8.1 You the customer are responsible to check the good within 7 days of receiving the gift items. We MUST be notified within 7 days of damage of faulty goods to ensure we can take appropriate actions.
8.2 If your product is received damaged, we will replace any part effected. This is called ‘repair & replace’, As the majority of our items are classed as ‘Hand Made’ we reserve the right to ‘repair & replace’ any faulty item.
8.3 For goods faulty we offer a limited 30 day warranty on all goods. This is due to the majority of our items having the ability to be handled and played with. Outside of this 30 days we will work with you on a solution.
8.4 We offer no guarantee to our natural carved and engraved wooden gifts, this includes serving boards, as we use hand cut green timber and drying period can hugely affect the outcome of the product.
8.5 Return postage for faulty items will be covered by us however this is limited to royal mail second class signed for post. This will be the rate royal mail advertise on their website.
9. Refunds, Loss & Returns
9.1 Any damage & loss will be covered by Epic Gifts and Laser. Photographic Evidence will need to be provided for damage and loss off items must follow procedure as stated by delivery company.
9.2 ALL LOSS MUST BE REPORTED WITHIN 7 DAYS OF THE ITEM BEING POSTED THIS IS TO ENSURE WE CAN CLAIM IN LINE WITH OUR COURIER TERMS AND CONDITIONS.
9.3 Refunds will ONLY be issued to items deemed Lost by Courier, Damage caused by an individual such as the customer will not be covered. Items spelt wrong will not be replaced, please check all spellings and proofs sent.
9.4 We require a 10 working day investigation period with our couriers for any loss or discrepancy with all orders.
9.5 Items ordered incorrectly will not be refunded or exchanged as they are deemed unsellable. However, we will work with the customer to ensure they are satisfied with their purchase.
9.6 Any items deemed faulty or damaged must either be returned or collected for us to provide a full refund.
9.7 If you would like to return a non personalised product this must be done 5 days after receiving your goods. A 15% restocking fee will be deducted from the cost to cover all merchant charges associated with any refund due. The buyer is to cover the full return postage and to ensure this arrives with no damage. If the item is received back to us damaged then no refund can be given and the goods must then be collected at the buyer’s cost.
9.8 All returned items must be wrapped carefully and in line with courier expectations. Failure to do so will cause a return to be rejected due to further damage caused by a lack of packing.
9.9 Any item we advertise as a SECOND item is subject to no return. We sell these items as they are damaged and thus reduced in price. If the fault is outside the stated fault we will help solve this issue. If the complaint is regarding the item that we sell & advertise as damaged then we will not accept any returns or refunds.
We accept bank transfers.
We aim to get all promotional products couriered within 10 working days In house Laser engraving and marking is 2-3 working days. When approaching Christmas, Valentines, Easter, Mothers Day & Fathers Days please allow longer. Please check our website for updated information during these busy periods.
All orders are final and once made CANNOT BE refunded or cancelled. This is due to the personal nature of the product and these items are unsellable once manufactured with Bespoke Names and Messages.
Epic Gifts and Laser name may not be used or copied in any form without written permission. Epic Gifts and Laser will pursue legal action against trademark and copyright infringement.